This FAQ page will continue to be updated, please check back for up-to-date information on timing and location of our lead retrieval services desk.

Our staff can be found at the Lead Retrieval desk, which is located in the Bayside Booth.

Lead Retrieval Desk Hours:

• Saturday 9/27: 2p - 6p PT
• Sunday 9/28: 8a - 12p PT
• Monday 9/29: 8:30a - 5p PT
• Tuesday 9/30: 8:30a - 5p PT

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/79ededa2-6e69-40bb-90e4-5c08fceaedec/validar_icon.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/79ededa2-6e69-40bb-90e4-5c08fceaedec/validar_icon.png" width="40px" /> Placing my order:

• Does vCapture Pro work on both Android and iOS?
• Do I need a Post Show Data Merge if I am ordering a vCapture solution?
• I have my own Lead Retrieval. Does Validar have a Developers/API Kit?
• Do I need the vCapture Pro 1st activation if I am also ordering the vCapture Pro 3x?
• Are my leads available in real time?
• Add lead retrieval options for your booth: Validar Order Form
• How do I customize the questions within the vCapture Application?
• I have placed my order, when will I receive my information regarding my activations or login information? </aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/57af7007-8111-4804-8aa8-87c8fdd422d3/validar_icon.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/57af7007-8111-4804-8aa8-87c8fdd422d3/validar_icon.png" width="40px" /> Helpful Tips and Information:

• Helpful Tips for vCapture Pro (iTouch or Licenses)
• Helpful Tips for vCapture Quick
• Attendee Opt-in Information
• Data Collected with Scans </aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/b61d0a69-a804-4e27-9051-efe0b6355b30/validar_icon.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/b61d0a69-a804-4e27-9051-efe0b6355b30/validar_icon.png" width="40px" /> Information for during the event:

• Where do I go to pick up and return my devices?
• How do I access my licenses?
• How do I access my leads during the show?
• Wrapping up the event </aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c9d17e58-137a-47ca-a94a-aed926a91f81/validar_icon.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c9d17e58-137a-47ca-a94a-aed926a91f81/validar_icon.png" width="40px" /> Post-Event:

• I forgot to return my rental device!
• How long do I have to access my leads?
• How do I access my leads after the show? </aside>

Data will only be available for 30 days post-event. Due to data processing requirements, we anonymize data 30 days after the event closes. Be sure to retrieve your leads before then.

If you have read through our FAQ and still have questions, please contact us at [email protected]